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What Clients Wish Your Wellness Business Would Do Differently

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The Radial Group provides management training on sales, marketing, operational and financial expertise for health and wellness businesses. We offer workshops and seminars, audio courses, how-to guides, newsletters, surveys, books, workbooks, coaching and consulting. Customers include wellness centers, health clubs, gyms and fitness centers, weight loss, weight management and diet programs, healthcare providers, lifestyle and personal development programs, and workplace wellness and corporate wellness providers, physicians, dietitians, physical therapists, chiropractors, physiatrists, personal trainers, mind/body studios, alternative, holistic and complementary medicine, retailers, massage therapists and life coaching.

What Does It Mean When Your Wellness Customer Says…?

When a customer says “I can’t afford it”, “I don’t have the money” or “I don’t have time”, is that what they really mean? Usually, no. This article explains how to decode customer words and actions.

Online Surveys: Wellness Marketing’s Swiss Army Knife

Did you think online survey tools were just for opinion polls? Not true! They’re actually powerful and underused wellness marketing tools.

Nine Customer Survey Best Practices For Wellness Businesses

Health Club, Yoga Studio, Corporate Wellness Customer Surveys

Health clubs, yoga studios, corporate wellness providers and wellness centers need every competitive edge they can get.

Try This: The Saf-T-Pop Customer Loyalty Reward, Reinvented For Wellness Businesses

When I was little, the doctor who gave me allergy shots always let me choose a lollipop out of a jar after the appointment.

The One Question Wellness Businesses Should Ask Customers

The Radial Group provides management training on sales, marketing, operational and financial expertise for health and wellness businesses. We offer workshops and seminars, audio courses, how-to guides, newsletters, surveys, books, workbooks, coaching and consulting. Customers include wellness centers, health clubs, gyms and fitness centers, weight loss, weight management and diet programs, healthcare providers, lifestyle and personal development programs, and workplace wellness and corporate wellness providers, physicians, dietitians, physical therapists, chiropractors, physiatrists, personal trainers, mind/body studios, alternative, holistic and complementary medicine, retailers, massage therapists and life coaching.

Now THAT’S Customer Service!

Hubby and I dropped by the Fish Shack, a very tasty hole-in-the-wall seafood joint in Plano.  A line stretching to the door, absolutely packed – but the owner/cashier grabbed her calculator to see if we would save a little money by ordering a kid’s meal instead of two a la carte items.  Sweet! Good food [...]

Tell It Like It Is: Testimonial Marketing For Wellness Businesses

The Radial Group provides management training on sales, marketing, operational and financial expertise for health and wellness businesses. We offer workshops and seminars, audio courses, how-to guides, newsletters, surveys, books, workbooks, coaching and consulting. Customers include wellness centers, health clubs, gyms and fitness centers, weight loss, weight management and diet programs, healthcare providers, lifestyle and personal development programs, and workplace wellness and corporate wellness providers, physicians, dietitians, physical therapists, chiropractors, physiatrists, personal trainers, mind/body studios, alternative, holistic and complementary medicine, retailers, massage therapists and life coaching.

Do Your Wellness Competitors Love Your Customer Service?

The Radial Group provides management training on sales, marketing, operational and financial expertise for health and wellness businesses. We offer workshops and seminars, audio courses, how-to guides, newsletters, surveys, books, workbooks, coaching and consulting. Customers include wellness centers, health clubs, gyms and fitness centers, weight loss, weight management and diet programs, healthcare providers, lifestyle and personal development programs, and workplace wellness and corporate wellness providers, physicians, dietitians, physical therapists, chiropractors, physiatrists, personal trainers, mind/body studios, alternative, holistic and complementary medicine, retailers, massage therapists and life coaching.

Try This: What Your Wellness Business Can Learn From Subaru

See what Subaru’s doing here. Why it’s so smart (in no particular order): Shows other consumers that you love your car so much that you stick with the same make, over and over and over. Makes customers feel like they’re part of something special. Lets your customers show off what they think is cool about [...]