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for the wellness industry

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Leslie's picture

Greetings, y'all:

1) Below: happy customers = great employees, right? A recipe for success (+ 7 unique challenges) below.

2) Supplements: New and long-awaited FDA ruling adds requirements for manufacturing, labeling and reporting of adverse events.

3) July survey: Ever had a crying employee? So far 70% say yes. Their advice: give them time to "let it out" and compose themselves before resuming. Quietly place tissues on the desk and excuse yourself to get them a drink of water.

Take care,

Leslie's signature
Leslie Nolen
P
resident, The Radial Group
Dallas, TX

Customer-Employees: Valuable Asset Or Worst Nightmare?

Thrilled customers often want to work for your wellness business. These folks can be invaluable employees...or turn into your worst nightmare.

After all, customer-employees are wonderful advocates. They have first-hand experience with your program or services and genuinely love singing your praises to prospects.

However, customer-employees can also pose special challenges.  Use this guide to identify and troubleshoot the seven most common issues:

Hire for skills and enthusiasm.
It's not enough to hire people who love your...

Everyone's just like me!  Um, no.

Watch out for the mistaken assumption that...

The customer's always right....employees, not so much.
Employee expectations are often burdensome and unpleasant...

They see all, they know all.
How's it feel up on that pedestal?

Customer-employees are only human.
Sometimes they fall off the lifestyle wagon...

When love turns to hate.
It's a sad truth that your biggest fans sometimes...

Imitation is the sincerest form of flattery...right?
We've seen customer-employees who enjoyed working...

 

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for a free copy of
"Write A Compelling Wellness Case Study: Let Your Clients Speak For You"
Can't access the survey? Just e-mail us.

About The Radial Group

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Radial connects wellness leaders with the know-how to build strong and personally satisfying businesses that make a difference in people's lives.

Get the know-how to start or grow your wellness business from our seminars, publications and coaching. Go online for free weekly business tips plus expert advice on sales, marketing, finance and more.

Read more at www.RadialGroup.com.


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