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June
2008
Overseeing
website
development
is tough
for
health,
fitness
and
wellness
businesses.
You've
probably
agonized
over
questions
like
these:
-
Are you
paying
too
much?
-
Are you
getting
good
advice?
-
Does
your
developer
really
know
what
he's
doing?
And on
and on.
While
the list
of
potential
gotchas
is long,
these
"top
ten" red
flags
shout
"buyer
beware!"
1)
Red flag
#1: Your
web
developer
owns
your
domain
name.
You
or your
business
should
own your
own
domain
name.
There's
never a
good
business
reason
for your
developer
to own
your
domain
name.
Period.
Why?
If your
current
web
developer's
performance
is
unsatisfactory,
you need
the
freedom
to
switch
to
another
developer.
However,
if you
don't
own your
domain
name,
you
don't
have the
ability
to
control
changes
to your
site -
at
least,
not
without
paying a
chunk of
cash in
"domain
transfer
fees" to
your
current
developer.
If
you're
not sure
who
currently
owns
your
domain,
look up
your
domain
name at
www.whois.net
and see
who's
listed
as the
owner.
2)
Red flag
#2: Your
web
developer
blames
you for
his
incomplete
content
and
missed
deadlines.
Obviously
your
business
is
responsible
for
providing
content
for the
web
pages
themselves.
But your
developer
should
ask you
to
provide
keywords,
page
titles
and page
descriptions
for each
page,
and then
they
should
fully
populate
the meta
data in
the HTML
code.
If
they
promise
to
provide
keywords
for you,
they
should
use
professional
tools
like
KeywordDiscovery,
Wordtracker,
Google's
Adwords
keyword
tool,
and
Yahoo's
keyword
selection
tool to
research
them.
3)
Red flag
#3: Your
web
developer
skips
critical
tasks
because
"he
doesn't
want to
distract
you."
Last
year,
the web
developer
for one
of our
wellness
center
clients
didn't
bother
to
complete
the meta
data for
the web
pages on
the
site. As
a
result,
their
site
when
launched
simply
showed
up as
"Home
Page" in
Google...rather
than the
name of
the
company.
Extremely
embarrassing.
Their
reason?
"We knew
you were
getting
ready
for a
big
presentation
and
didn't
want to
bother
you."
Were
they
lazy or
just
misguided?
Who
knows...but
either
way, the
result
is bad.
Another
critical
task:
installing
web
analytics
on your
site so
that you
can
analyze
site
traffic.
However,
many
small
web
development
businesses
skip
this
step,
which
means
you have
no
insight
into how
many
visitors
you're
getting
and what
they do
on your
site.
4)
Red flag
#3: Your
web
developer
dazzles
you into
buying
stuff
you
don't
need.
Good
developers
recommend
solutions
that are
appropriate
for the
maturity
of your
business.
They
don't
sell a
health
club a
full-blown
shopping
cart
solution
if you
only
sell one
or two
products
online.
They
don't
recommend
live
chat for
yoga
studios
when
your
potential
customers
aren't
likely
to use
it.
5)
Red flag
#5: Your
web
developer
advertises
on your
site.
Have
you ever
seen a
link to
the web
developer's
site at
the
bottom
of a
small
company's
home
page?
You're
essentially
providing
them
with
free
advertising
- and
what's
worse,
if
anyone
clicks
on the
link
they'll
LEAVE
your
site!
Small-time
web
developers
like
this
strategy
because
it
increases
the
number
of links
that
point to
their
site -
which
improves
their
position
in
search
results.
You
wouldn't
let your
graphic
designer
put a
small ad
for her
business
on your
brochure,
would
you? So
don't
let your
web
developer
hitch a
free
ride on
your
fitness
center's
website.
6)
Red flag
#6: Your
web
developer
wants to
be paid
in full
upfront.
It's
reasonable
to pay
25 - 30%
upfront
to
demonstrate
your
commitment
to the
project.
However,
the
remaining
fees
should
be paid
only as
the
developer
completes
agreed-upon
milestones
to your
satisfaction.
7)
Red flag
#7: Your
business
doesn't
have a
copy of
your
website.
Your
developer
should
provide
you with
a copy
of your
website
on disk
or via a
download
link.
This
practice
is
especially
important
if the
domain
name is
registered
in your
developer's
name,
not your
company's
name.
8)
Red flag
#8: Your
developer
owns the
copyright
for your
website.
Your
website
development
agreement
should
specify
that
your
business
holds
all the
rights
to the
text,
images
and
other
content
on your
site.
You
should
not
allow
your
developer
to hold
those
rights.
Why?
Because
if you
decide
to
switch
developers,
your
current
developer
can
refuse
to allow
you to
use any
content
from
your
existing
site.
Fighting
this can
quickly
cost you
thousands
in legal
fees.
9)
Red flag
#9: Your
web
developer
dodges
your
questions.
Good
developers
are born
explainers.
They
like to
talk
about
what
they're
doing
and why.
If
your
developer
insists
on doing
something
because
"this is
what
everyone's
doing
now,"
keep
digging.
If you
ask
questions
and they
respond
by
saying
"I know
what I'm
doing,
don't
you
trust
me?" or
shooing
you away
with the
accusation
that
"you're
not
letting
me do my
job",
that's a
major
warning
sign
too.
10) Red
flag
#10:
Your web
developer
hosts
your
site
himself.
If
your
developer
offers
to host
your
site
himself,
ask
these
questions
before
agreeing:
Are
you
reselling
hosting
services
from
another
web
host?
If
yes,
who?
Then,
Google
this
web
host
and
see
what
other
clients
are
saying.
Compare
prices.
Super-cheap
web-hosting
often
means
frequent
downtime
for
your
site
and
extremely
hard-to-reach
(and
often
hard-to-understand)
customer
service
and
technical
support.
If
he
says
no,
ask
him
how
where
his
servers
are
located.
If
the
answer
is
in
his
office
(or
bedroom
closet),
we
suggest
you
find
another
developer
as
well
as a
different
web
host.
Hes
looking
out
for
his
profits,
not
the
best
interests
of
your
business.
Related
articles
on
effective
wellness
websites:
Hiring
Key
Advisors:
How To
Choose
Attorneys,
Developers,
Consultants,
Accountants
& Other
Professionals
How To
Take
Your
Website's
Vital
Statistics
A
Five-Point
Tune-up
for Your
Health
Club Web
Site
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