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Why limit your holiday marketing to gift certificates?
1) If you have an e-mail newsletter or e-mail
addresses for your current customers...
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E-mail a list of your best gift ideas to
your subscribers in "wish list" form. Make it easy for them to
check off what they want and give it to someone else. Remember to
include web and telephone ordering information since their gift-giver
probably isn't familiar with your business.
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Holiday marketing
communications don't have to be promotional. Consider sending
something fun to your subscriber list...a cartoon or link to an online
game, for example. It might be a pleasant break from the
relentless flood of holiday sales pitches from everyone else.
2) If you've got lots of existing customer
and client relationships...
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Use "you + a friend"
promotions to encourage your current customers to give your services to
their friends, family and co-workers. Part of the incentive is
that the giver benefits from this gift, too! This approach works
best with customers who already have established and trusted
relationships with your business - otherwise they may be hesitant to
give something unknown as a gift.
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Offer "hint lists" - gift
suggestions for the people your customers will be buying for. Tailor the
categories to your business and your customers. Don't take the
lazy way out and default to "Gifts For Him" and "Gifts For Her"!
You can do better. For example, if you know that your female
customers are worried about how to get their guys off the couch, list
the things you offer that can help solve this problem under a category
calling "Getting Your Guy Moving."
3) If you'd like more attention and name
recognition...
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How about grabbing the
attention of people driving or walking past with an informal holiday
party during business hours? Even better, use the event to benefit
a local organization - perhaps a school, so the PTA and similar groups
will be motivated to promote it. Provide food and drink (healthy, of
course) and low-cost entertainment. Local bands, amateur improv
comedy troupes...get creative. The price of admission? It
can be anything from an old greeting card to a food or new toy donation.
Get the word out inexpensively through your employees, current
customers, landlord, service providers (your attorney, CPA, etc.) and
neighboring businesses. Let local media know as well.
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Consider a Secret Santa program to improve name
recognition. Print up cards with your business name, tagline and
location that say "Your coffee's on us" and give them randomly to people
in line at local coffee shops and similar establishments. It's so
unusual that you'll get tons of free word-of-mouth as stunned recipients
tell everyone about it!
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Reach out to other
retailers and offer a selection of their products on your website or in
your facility. For example, jewelry and accessories might be a
good fit for a women-oriented wellness center. Golf accessories
from a local retailer might be a great fit for a personal trainer who
specializes in sport-specific training. Agree up front on how
they'll compensate you for sales through your business and/or how they
can cross-market your business to their customers.
4) If you'd like to tap specifically into
the holiday season...
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Offer seasonal
programs and services. For example, a recipe makeover class
(low-calorie egg nog, anyone?) would be very timely.
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Present your services in
the context of the season. Turn your usual stress management class
into a session on handling family feuds during the holidays.
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Consider whether your
everyday services have special appeal during the holidays. If your
a fitness center offers drop-off daycare, remind your customers that
it's available to them while they shop.
5) And last...make it easy and rewarding
for customers to shop for the holidays with you.
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Highlight interesting and
unusual products. For example, Two Roads Fitness offers
reflective
vests and protective boots for dogs who run with their owners.
And you can bet folks whose pets are like family members will absolutely
get them holiday gifts.
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Provide a short list of
your most popular products or services sorted by price category.
Whether your business is online or strictly in-person, many customers shop within a budget.
Make it easy for them to find something suitable.
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Punch cards are a great
stocking stuffer option. They're perfect for fitness and wellness
classes plus sessions with a wellness professional like a trainer,
massage therapist, or nutritionist. They also work well with
similarly-priced products - for example, a punch card for ten energy
drinks or protein bars, or ten fitness videos, or ten pairs of wicking
socks.
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Include a free sample of
something you sell with gift certificates, punch cards, and other
purchases. For example: individually wrapped healthy chocolates,
energy bars and other individually-wrapped food products, trial sizes of
nutritional supplements and health and beauty products. It'll be a
great freebie stocking stuffer...or a treat that your customer enjoys
right away (and perhaps buys again later).
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