There's more to the Internet than email and your website.
These five tools give you new and interesting ways to attract new customers and keep
the ones you've got coming back.
1) Mobile marketing
What it is: using mobile
devices like cell phones (or web-enabled t-shirts!) to deliver
marketing messages. It may be as simple as a very short reminder
message, or as sophisticated as a link to a web page containing
exercise videos or an interactive food diary.
How to do it: sign up with a
provider like
MessageBuzz,
TextMeForBusiness, or
ReacTee. Upload
cell phone numbers for your potential or current customers.
Enter the desired message and schedule the delivery time and
date.
How it's used:Mobile messaging is a great way to reach people on-the-go with time-sensitive info. These examples
from a
wellness center, a health club's healthy lifestyle program, a
pain clinic, and a mixed martial arts studio show how you
can use mobile marketing for lifestyle reminders, event
invitations, promotions, inspirational messages, exercise
routines, and appointment reminders.
Tips: Get permission from each
recipient before sending a marketing message.
2) YouTube
What it is: A free site where
individuals and businesses share videos they've created. The
basic idea: catch people's interest with the video, inspire them
to interact with ratings, comments, etc., and then direct them
to your site to continue the sales and marketing process.
Viewers can rate, comment on, and recommend videos. Videos which
get the most views, or the most comments, get top billing on the
site's home page. Viewers can also sign up for notifications
when a particular poster shares a new video.
How to do it: We suggest
YouTube because it's by far
the most popular video-sharing site. Use a camcorder,
digital camera or your cell phone to create a digital movie.
Edit the video if you wish. Then upload it to YouTube.
How it's used: Great for
encouraging word-of-mouth marketing and staying top of mind with
potential customers. The only limit is
your imagination. Here's an example of a
silly yet amazing
treadmill video. These
CrossFit
workout videos
really
give the flavor of this intense physical challenge (and
viewers can easily get to the poster's website by clicking on
the name of the poster). And
this more traditional SparkPeople
desk workout
video illustrates another approach.
Tips: Make sure
your customers are actually interested in watching videos on the
Internet. If you have a knack for
filming and editing, professional production is definitely not a
requirement. Create a clear
connection between your business purpose, your videos and your
website. Remember that your video represents your business, so
wild-and-crazy is only appropriate if appeals to likely
customers!
3) MySpace
What it is:
MySpace is a
social networking website. Social networking sites are simply a collection of web-based tools that make it easier to
interact online with people you know, or people who share your
interests. For example, social networking sites usually include
chat, video, instant messaging, photo sharing, personal blogs,
and discussion forums.
Other examples include Classmates.com (for people who
attended the same schools) and LinkedIn (which connects business
and professional colleagues).
How to do it: Lots of social
networking sites exist. We recommend MySpace because
it's by far the most widely-used. Sign up for your free MySpace
membership. Then, start adding your contacts and content about
your business.
Tips: MySpace is primarily the
domain of twenty-somethings. While folks in their thirties and
forties are increasingly joining, it's not at all clear that
they're active users. So make sure this approach makes sense for
your customer base. Remember that social networking sites are
online communities - and not everyone in the community is nice.
Many MySpace pages are jumbled messes of content. Keep your look
and feel reasonably streamlined. These sites can also be
time-consuming as you add contacts, flesh out your profile, and
add new content. Make sure you're seeing business results that
justify the time investment.
How it's used: If you target
younger clients, MySpace could work well for solo practitioners
where it essentially takes the place of a business website.
Examples include wellness coaches, life coaches, personal
trainers, and nutritionists.
4) Podcasts
What it is: Audio recordings
distributed via the web using special technology called
"syndication software." This software keeps track of your
subscribers - people who have asked to receive your podcasts. It
also automatically downloads any new content you post to their
computers and mobile devices like cell phones or mp3 players.
Then they use software like iTunes to listen to the podcast.
How to do it: The
free Gcast
podcasting service makes it easy to try creating your own
podcasts. Depending on your business objective, you may also
want to list your podcasts at
directory sites like Podcast Alley
which make it easier for new listeners to stumble across your
podcast.
How it's used: A good choice
for nurturing relationships with potential clients or delivering
paid services to current customers. Again, your
imagination is the only limit. Podcast length can range from a
couple of minutes to 30 minutes or even longer. Examples include
hosting your own weekly "Internet radio" show with local
wellness experts, providing a wellness tip of the day to your
listeners, or sharing a weekly client success story with tips
for listeners.
Tips: Plan what you're going to
say. Keep it short and sweet - this is no time to ramble
aimlessly.
5) Blogs
What it is: A blog (short for
"web log") is a website where you - the "blogger" - share an
running log of your thoughts, ideas or insights online. It's
like an online journal or diary - with the addition of user
comments, which enable an ongoing conversation about topics of
interest.
How to do it: You can literally
create your blog right now with the
free WordPress blogging
service. Then share the link with your customers, put it on your
website, and you're in business. Depending on the business
purpose of your blog, you may want to submit it to blog
directories like BlogCatalog.com.
How it's used: Blogs excel at
inviting people into conversation. Our
recent post
about Gold Gym's strategy on
Radial's "Rethinking The Business Of Wellness" blog prompted an
active discussion among several readers.
The
RossTraining blog gets a small but continuous flow of reader
comments by combining a strong point of view (see the Merck
post, for example) with interesting info for committed
weight-lifters. Notice that some posts embed YouTube
videos and photos.
And DiabetesMine is a highly personal
yet information-packed blog written by a woman with recently-diagnosed
diabetes. Note that she accepts paid advertising on her blog,
making it a revenue source.
Tips: Two types of blogs work
best: those that are extremely informative, and those that take
a strong point of view that inspires conversation. Either type
encourages readers to participate in the online conversation by
posting comments. Frequent posts keep readers checking back to
see what's new. If you don't think you'll post frequently,
notify your readers by email when you make a new post.
Bringing It All Together
Take a look at the Ridgeline Fitness website, which
already incorporates podcasts and videos.
They could easily provide their
"Recipe of the Week" in a blog. That would help keep them top of
mind with readers and encourage their participation in the
online conversation by encouraging them to offer their own
recipe suggestions and modifications.
And they could grow into
using mobile messaging notices to alert subscribers to new DVDs
and to send appointment reminders to local clients.