October
2008
So your
wellness
business
has a
website.
Now
what?
Health
and
wellness
businesses
often
complain
that
they
never
get new
customers
from
their
websites.
Landing
pages
are your
secret
weapon in
this
quest.
1) What's a landing page and how is it different from our
home page?
Remember when your family went to Disney World? As you neared
the entrance, you saw sign posts. This way to the Magic Kingdom.
That way to Epcot. And so on.
You decide to go to Epcot. What's the first thing you see?
Ticket booths. You've made the decision and now it's time to buy
something.
Successful home pages accomplish two goals: they reassure
site visitors that they've come to the right place ("The
Happiest Place On Earth", in Disney-speak). And they have sign
posts that direct site visitors to the content they're looking
for. Women's weight programs? Click here. Family membership
info? Click there. Nutrition myths? Click over here.
It's rare that a home page itself contains the content that
most interests the site visitor, nor should it. It's about
establishing an instant connection and pointing visitors towards
the content they need. That content might be an informational
page with more links to product information. Or it might be a
landing page whose purpose is to help visitors accomplish a
specific transactions.
On the other hand, a landing page has a single purpose: to
convert a site visitor to a customer by persuading them to
complete a specific transaction. That transaction might be a
sale - for example, the purchase of nutritional supplements. Or
it might simply be lead generation - for example, signing up for
a newsletter.
View a side-by-side comparison of a home page, an
informational page, and a landing page.
2) When should we use landing pages?
A landing page can help your wellness business generate leads
or make actual sales.
Ask yourself: Is it realistic to expect people to actually
buy this product or service based on a single online visit to
your site? If yes, then it's a good candidate for a landing page
intended to actually sell the product on the spot. If no, create
a landing page designed to generate leads for that product
instead.
For example, a yoga studio might create a landing page
specifically for buying a gift card or class card, another page
for the organic mat you recommend, and yet another where site
visitors can buy your e-book of fitness routines for pregnant
women. These are all examples of landing pages designed to
convert site visitors to paying customers based entirely on the
content of the landing page.
On the other hand, landing pages designed to persuade site
visitors to attend a health club's open house (a lead-generating
activity) are usually more effective than a landing page
designed to get a new site visitor to go ahead and actually buy
a membership.
Most people won't buy personal training without meeting the
trainer first. So a personal training studio might create a
landing page specifically to persuade people to sign up for a
free weekly fitness tip. To receive the tip, they must provide
their email address and agree to receive occasional marketing
emails from you. You'd then use those marketing emails to
promote your personal training packages to the leads generated
by your weekly tip landing page.
3) What makes a landing page successful?
A successful landing page persuades visitors to complete the
transaction you've built the landing page around. Start with
these fundamentals:
Include elements that increase your visitor's confidence in
your business and make it easy to do business with you.
For example, it's usually smart to include full contact info,
your About link, and multiple ways to complete the transaction -
email or an online form, telephone, and in-person if
appropriate. Elements like a privacy policy, money-back
guarantee, free trial offer, easy unsubscribe options, or a
clear return policy help reduce possible anxiety about making a
purchase.
If you're just doing lead generation, ask for the smallest
amount of personal information possible - usually just an email
address. Don't ask for all their personal information in
exchange for a weekly health tip!
Testimonials and customer reviews (both positive and
negative) also increase buyer confidence.
Choose a headline that will allow site visitors to tell
immediately whether this page is what they're looking for.
People scan - they don't read closely. So make the page easy to
scan by using easy-to-read fonts, plenty of white space and
bulleted or numbered text.
Remember to place the call to action, like the "Add To Cart"
or "Subscribe" button at the top of the page ("above the fold")
so that it can be seen quickly, without scrolling. If your
landing page is lengthy, duplicate the call to action at several
points on the page and at the bottom.
And as always, spell out the features, benefits, and
advantages of your offer for the site visitor.
4) What mistakes should we avoid?
Our top don'ts:
- Don't load up your landing page with multiple product
offers. Focus on one, and only one, offer. Really.
- Don't fall into the trap of including unecessary
navigation and links "just in case". Drop all navigation
except for your main site navigation like Home, About, Contact,
etc.
- Don't use irrelevant or distracting stock photos and
graphics. "Hero shots" of the product or service are usually
a great idea, however.
- Don't use pop-ups, pop-unders, or other distracting
elements. Use audio and video only if they directly
illustrate your product or service.
- Don't include general information about you, your
company, or your products and services. That goes on your
home page or other informational pages.
- Don't ask for your visitor's autobiography (hobbies,
employer, occupation, number of kids, household income,
etc.) if you're doing lead generation.
5) Insider tips...
If you use direct mail, email marketing or pay-per-click
advertising, provide a link that goes straight to a special
landing page tailored to the offer you're promoting. A very
common mistake is to use the web address for your home page
rather than providing a page that's customized for that
promotion.
Test different versions of your landing page with a tool like
Google's free Optimizer and then check your site statistics to
see which versions get the highest conversion rates. Experiment
with the headline, graphics and descriptions of graphics, the
Submit button, and the length of the page itself.
After your site visitor completes the transaction, you should
take them to a "thank you" page. You can include yet another
marketing message on that page, or share other information about
your business.
Does your offer expire? Once the deadline is past, redesign
the page for an updated promotion or use a 301 redirect to a
suitable replacement page. Don't just delete the page.
Otherwise, anyone who tries to visit that page later will get a
"page not found" message.