Client & Customer Feedback
“Valuable content, fast-paced… which kept my interest.”
“Valuable content, I loved it. Fast-paced which kept my interest. The most important part are the tools to help us come up with our marketing materials.” – Marketing professional
“Great topic… probably needs the most attention in the industry.”
“Great topic, one that probably needs the most attention in the industry.” Vaughn M., Health club general manager
“Went directly to the most important and useful points.”
“Very helpful, went directly to the most important and useful points.” – Jeff, Master personal trainer
“VERY helpful and relevant for both new and experienced employees.”
“This was done really well! VERY helpful and relevant for both new and experienced employees. Leslie was great and I liked that she explained the topic and gave examples. Seeing examples really helped me – examples of wording for announcements that were written well and those with many problems.” – Katie, Employee fitness center manager
“Relevant to my specific business. Very knowledgeable.”
“Relevant to my specific business. Very knowledgeable – great presenter.” – Debbie, Marketing manager, recreation department
“Short and sweet, very helpful… unique referral avenues.”
“Short and sweet, very helpful. In our field it’s often difficult to spend an hour or more on training, especially when our desks are located in the middle of the fitness floor. I appreciated the suggestions for unique referral avenues.” – Corporate wellness trainer and fitness entrepreneur, Michigan
“Highly informative, time-efficient.”
“Highly informative, time-efficient. Lots of great info. I’ve never asked clients for referrals so the most important thing for me was learning the most effective strategies to do “the ask” to help prevent wasted time and effort. Efficiency, efficiency!” – Personal trainer, Chicago, IL
“Important takeaway… how to design a referral system.”
“My most important takeaway was how to design a referral system.” – Wellness coach, Florida
“Really valuable.”
“The emphasis on online reviews was really valuable.” – Therapist, Jerusalem, Israel
“Your website is one of the most valuable I have ever found.”
“Reassuring to learn that you can get referrals and testimonials without a thank-you gift of money or a discount, along with the list of really innovative ways to show appreciation to your best customers. Your website is one of the most valuable I have ever found.” – LR Scholand, Muscle Restoration, CO
“Very tangible and useful.”
“Great. I found the specific examples of what to do / not to do very tangible and useful.” – Obesity specialist, Baltimore, MD
“Fresh ideas for referral strategies.”
“New fresh ideas for referral strategies.” – Consumer fitness business, Valencia, Spain
“Excellent…nothing but information, no sales pitches.”
“Excellent. Very few classes hold my attention for the entire duration and this certainly did – nothing but information, no sales pitches. Already recommended it to two people in our communications department and three other managers in our fitness center.” – Melanie Roberts, Fitness Center / Educational Services Director, National Institute for Fitness & Sport
“I appreciate how organized the material is.”
“I appreciate how organized the material is.” – Corporate wellness center manager, Detroit, MI
“Great ideas… perfectly timed.”
“I got some great ideas from this class and look forward to implementing them with my staff. The thirty minute segment is perfectly timed.” – Andre W., Director, Arkansas Methodist Medical Center wellness center
“Great examples that can be used right away.”
“Great examples that can be used right away.” – Michelle Maloney, Acquisitions Editor, Human Kinetics
“The first method alone made this class completely worthwhile.”
“The first method alone made this class completely worthwhile because it gives licensed healthcare professionals a way to get testimonials without violating the letter or spirit of ethical standards.” – Healthcare practitioner, Denver, CO
“Profoundly accurate and makes a case for innovation…”
“For a number of years I have looked at post retirement businesses to enter. I have always enjoyed working out and have been a gym member for 40 years. I have researched articles, books, web sites, and talked with countless fitness experts. Some of the information was usable some was not. This book, for my [...]
“I’ll be using a lot of the insights to develop my marketing plan.”
“This book is very current on wellness trends and fads and uses data to determine future trends. I’ll be using a lot of the insights to develop my marketing plan for a business concept I’m working on.” – “Springer Lover”, Amazon reviewer, on The Health and Wellness Insider’s Guide to Durable Trends, Fleeting Fads & [...]
“I would highly recommend [the Health Trends Insider's Guide] to anyone who is trying to put the pieces together when it comes to health and wellness in our country.”
“I downloaded the version for Kindle to read on my iPad. What a great resource! This book starts by outlining buzzwords and trends that have become part of the language of health and fitness. Leslie does a great job of looking at this information from a variety of points of view – the consumer, public [...]
The Health Trends Insider’s Guide is “spot-on and should be taken very seriously by those preparing for the future.”
“Leslie Nolen has done a very comprehensive and wonderful job in writing this book! Not only have I read it from cover to cover but I have also bought a copy for each of my wellness staff to digest. From my own experienced viewpoint of the health & fitness industry, Leslie’s observations are spot-on and [...]
“I’ll share these tools with my staff.”
“The tools you showed were good, I’ll share them with my staff.” – Corporate wellness center manager
“Insights on how to think through a marketing plan…. I was quite impressed.”
“Most important parts were the insights on how to think through a marketing plan, how to shift from business-focused on to consumer-focused. I was quite impressed.” – Director, physician-led weight management center
“Good, solid tools for planning and sustaining marketing.”
“Great ideas. Good, solid tools for planning and sustaining marketing.” – Webinar / video-on-demand attendee
“Clear, concise and practical.”
“Clear, concise and practical.” – Webinar / video-on-demand attendee
“You have a good ‘feel’ for the wellness industry.”
“You have a good “feel” for the wellness industry. Great opportunity to explore and exchange ideas and stay abreast of emerging trends.” – Webinar attendee
“Impressed with the depth of knowledge.”
“Impressed with the depth of knowledge on various subjects. Really enjoyed the Q&A.” – Webinar attendee
“A great resource if you’re looking for a ‘new edge’ or feeling complacent in your marketing.”
“If you’re looking to stay fresh and on your game with your business, this is well worth the time. A great resource if you’re looking for a new “edge” or feeling complacent in your marketing.” – Webinar / video-on-demand attendee
“There is so much to compliment Radial on…”
“”There is so much to compliment Radial on, I don’t think I could do it justice. Global approach, knowledge and resources about fitness and wellness centers and business in general were especially important and the negottiation and diplomacy coaching were invaluable. ” – Shalini Chandra, MD, Hospitalist and Assistant Professor, Johns Hopkins University School of Medicine / [...]
“Extremely well organized.”
“Tons of great material! And Leslie was extremely well organized. In fact, only problem I had was I feel like I missed some items / details because of the pace and amount of material covered.” – Webinar / video-on-demand attendee
“Practical gems that will help me find a balance between marketing and the yogic perspective.”
“You kept it moving along. I received practical gems to try that will help me find a balance between marketing and the yogic perspective.” – Webinar / video-on-demand attendee
“Very comprehensive.”
“Very comprehensive, content was in-depth.” – Webinar / video-on-demand attendee
“Excellent knowledge!”
“Excellent knowledge!” – Webinar / video-on-demand attendee
“Great and down to earth.”
“Leslie was great and down to earth.” – Webinar / video-on-demand attendee
“The real deal.”
“These folks are the real deal.” – Carol Nave, X Factor Fitness
“One of the best business decisions that I’ve ever made.”
“As owner of a personal training service in ultra-competitive New York City, my marketing strategy and business needed a real edge. After an extensive search I hired Leslie after being tremendously impressed by several of her articles and it was perhaps one of the best business decisions that I’ve ever made. Her insight, professionalism and [...]
“Consistently went above and beyond what I expected…. Worth every dollar I spent.”
“I found Leslie’s guidance and insight extremely helpful as I was looking to expand my nutrition consulting business. She was extremely thorough, making sure she had a clear understanding of strengths, weaknesses, goals for the business, and how she felt we would achieve those goals. She consistently went above and beyond what I expected. Her [...]
“Haven’t seen stages of change and sales cycle integrated so nicely anwhere else.”
“The opportunity to apply these marketing and behavior change concepts to my own business is exciting. I haven’t seen stages of change and sales cycle integrated so nicely anywhere else.” – Webinar / video-on-demand attendee
“Stimulated our ideas for developing our website, email marketing, and offline marketing.”
“After receiving the packet I knew it would be fairly advanced. I wanted to stimulate our ideas for further developing our website, email marketing and offline marketing and this seminar did that.” – Webinar / video-on-demand attendee
“Wonderful…. I feel very confident about going to the next level with our marketing.”
“It was wonderful. I feel very confident about going to the next level with our marketing.” – Webinar / video-on-demand attendee
“Assists me in taking the emotions out of my decisions.”
“Leslie’s helped me focus on my marketing plan and most importantly has given me ways to objectively value how I am spending my time and the total value I receive for my projects. She assists me in taking the emotions out of many of my decisions and pushes me outside of my comfort zone and [...]
“Our time with you was invaluable.”
“We are using what we learned with you for our other projects, and consider our time with you invaluable.” – Michelle Drum / Owner, spa & wellness center
“Let me say again how appreciative we are…. We learned so much.”
“Let me say again how appreciative we are to have had the opportunity to work with you. We learned so much.” – Michelle D. / Wellness center and spa
“Pleased from start to finish.”
“I would highly recommend Leslie Nolen and the Radial Group. Very professional, clearly demonstrates her expertise in the health and wellness industry. As a start-up, I found her advice and common sense approach crucial to helping write a business plan. I was pleased with her services from start to finish. The health and wellness is [...]
“Extremely responsive, very creative, and right on point.”
“Extremely responsive, very creative, data and feedback were right on point.”- Kristi Redl, Allsport Fishkill Fitness and Sports Club
“This workshop motivated me to stay the course.”
“This business planning workshop motivated me to stay the course when I might otherwise have called it quits.” - Webinar / video-on-demand attendee
“No matter where I go, I’ll always have a ‘home plate’.”
“Just developing the business plan was the most important thing. No matter where I go from here, I’ll always have the plan as a reference, sort of a ‘home plate’.” – Jeff Bush, MS, CPT
“An entirely new perspective… and some very useful tools.”
“I got an entirely new perspective on the business aspects of the health and fitness field and some very useful tools that I can use long after the session.” – Jeff Bush, MS, CPT
“I have much more confidence.”
“Initially I was afraid of not having a clue as to what running a successful wellness center involved. Honestly, I still find it a little intimidating, but much more palatable, and have much more confidence that we can launch the business.” – Webinar / video-on-demand attendee
“I finally understand the amount of patience, focus and juggling required to develop a business.”
“I finally feel like I understand the amount of patience, focus and juggling required to develop a business while simultaneously working and traveling to make a living.” – Webinar / video-on-demand attendee
“We made huge steps forward.”
“We made huge steps forward. It would have been next to impossible to do it on my own.” – Webinar / video-on-demand attendee
“Gave us… perspective and insight on the market.”
“Radial gave us another perspective and insight on the market, how to approach certain things.” – Webinar / video-on-demand attendee
“Taught me to determine priorities.”
“Determining priorities. Specifically, I mean deciding where to start; to decide which ideas to develop first and which to put on the back burner.” – Webinar / video-on-demand attendee
“Indispensable in helping me set priorities.”
“The progression from ‘diagnostics’ through the opportunity analysis: tremendously helpful in helping me ‘see’ everything around me. Indispensable in helping me set priorities.” – Webinar / video-on-demand attendee
“Amazing, enlightening.”
“Amazing, enlightening.” – Jeff Bush, MS, CPT
“A terrific speaker, clear, interesting, engaging, polished.”
“The short format is great. Leslie did a great job of providing important information and kept it interesting. A terrific speaker, clear, interesting, engaging, polished. I got good ideas on how to structure the letter that goes out to members announcing a price increase.” – Rob, Health club owner and GM
“A must-have resource…. very useful and can be put into practice right away.”
“Leslie Nolen and Radial are must-have resources for wellness professionals! Her knowledge base is up to date and practical. The information available on Radial’s website, blogs and webinars is very useful and can be put into practice right away. Leslie’s become a sounding board for me in developing a new health promotion/marketing class as well.” [...]
“Radial helped me with everything from A to Z.”
“Radial helped me with everything from A to Z…I am amazed at and so appreciative of the broad base of knowledge you guys bring to the table.” – Webinar / video-on-demand attendee
“The missing piece of the puzzle.”
“This felt like the missing piece of the puzzle…I have all these ideas but I didn’t know how to go about actually doing them.” – Webinar / video-on-demand attendee
“Moved me through the process of developing the tools to create and grow my business.”
“Although it goes without saying, I do need to mention that it was your business expertise in the health, fitness and wellness industry that moved me through the process of developing the tools to create and grow my business through this workshop.” – Webinar / video-on-demand attendee
“Left me feeling empowered with a new sense of mission.”
“This seminar left me feeling empowered with a renewed sense of mission and enthusiasm.” – Webinar / video-on-demand attendee
“Helped me to evaluate from a financial perspective.”
“You really helped me to understand how to evaluate the business from a financial perspective.” – Webinar / video-on-demand attendee
“I was quite impressed.”
“I was quite impressed. This was my first webinar; I’m glad I attended.” – Ditch Discounts webinar / video-on-demand attendee
“Helped me realize I need to think about future plans for my business.”
“Thanks for the heads up on what to expect from other health businesses. It helped me realize I need to think about future plans for my business.” – Webinar / video-on-demand attendee
“Very eye opening information.”
“Very eye opening information.” – Webinar / video-on-demand attendee
“Excellent explanation of wellness vs. healthcare.”
“Excellent explanation of wellness vs. healthcare.” – Webinar / video-on-demand attendee
“An eye opening experience.”
“An eye opening experience of what the client really needs and expects from any health professional.” – Webinar / video-on-demand attendee
“Very thought provoking, giving me new insights.”
“Very thought provoking, giving me new insights on a true comprehensive care approach.” – Webinar / video-on-demand attendee
“Well-presented, engaging, and knowledgeable.”
“While not directly relevant to me, the information was well presented, the speaker was engaging and knowledgeable.” – Webinar / video-on-demand attendee
“Really great info!”
“Really great info!” – Webinar / video-on-demand attendee
“Thought provoking… and handled a tough subject with clear concepts.”
“Thought provoking, very business-like presentation and handled a tough subject with clear concepts.” - Webinar / video-on-demand attendee
“Not the typical mundane wellness prattle!”
“I appreciated Leslie’s obvious expertise and savvy insights. It was refreshing to hear such a smart and honest perspective about where we are and where we are headed and how to position your business for success. (Not the typical mundane wellness prattle!)” – Webinar / video-on-demand attendee
“Information that was down-to-earth; not too scholarly.”
“This was my first webinar, and it was a very good one with clearly presented arguments coupled with information that was down-to-earth; not too scholarly. Cannot wait for the next one.” – Webinar attendee
“I appreciate the suggestions for unique referral avenues.”
“As someone who is slowly beginning to personal train out of my home and increase my client base, I appreciate the suggestions for unique referral avenues.” – Personal trainer
“Great information which is easy to implement and apply immediately.”
“You give great information which is easy to implement and apply immediately.” – George Gagnon, owner, Greer Athletic Club
“A terrific speaker – clear, interesting, engaging, polished.”
“Leslie did a great job of providing important information, staying on topic and kept it interesting. A terrific speaker (clear, interesting, engaging, polished).” – Health club owner
“Such practical information in a short time period.”
“I liked that you were able to give such practical information in a short time period. I appreciate the opportunity to have the slides for review because I could hardly write fast enough!” – Health club program manager
“Tons of helpful information.”
“Would absolutely recommend the online webinars to others. They’re short and to-the-point, with tons of helpful information. It reminded me of the things to really pay attention to when creating marketing material.” – Personal trainer
“I LOVE the way participants are actively, hands-on involved.”
“I LOVE the way participants were actively, hand-on involved in working through scenarios. Really made me think — more so than having information fed to me.” – Webinar / video-on-demand attendee
“I am motivated to create my flyer with confidence.”
“I found the time enjoyable and valuable. I am motivated to create my flyer with confidence. Your advise is already being used.” – President, massage clinic
“Lots of useful info in a short amount of time.”
“The format was great – lots of useful info in a short amount of time!” – Webinar / video-on-demand attendee
“Well worth the time!!”
“Well worth the time!!” – MS, RD, webinar / video-on-demand attendee
“Wish I’d done one of these sooner.”
“I loved it. Wish I’d done one of these sooner with you!” – Webinar / video-on-demand attendee
“Excellent, succinct, and focused.”
“This webinar was excellent, succinct and focused.” – Business coach
“Clear and concise. Loved it!”
“Great presentation. Very knowledgable, clear and concise. Loved it!” – Webinar / video-on-demand attendee
“I have been most impressed every single time.”
“You were prepared; the slides were great; the information was relevant to my business. I’ve taken a few programs with you and I have been most impressed every single time.” – Owner, yoga center
“Useful. To the point. Not time consumptive. Convenient.”
“Useful. To the point. Not time consumptive. Convenient.” – Webinar / video-on-demand attendee
“You guys are great examples of how to give VALUE to others.”
“You guys are great examples of how to give VALUE to others.” – Webinar / video-on-demand attendee
“Leslie molds herself to the client, rather than expecting the opposite.”
“Leslie Nolen is an absolute gem. Working with her is fun, productive, and inspiring. She is a true professional. She excels at thinking ‘outside the box’ and understanding her clients’ work from their perspectives. She molds herself to the client, rather than expecting the opposite. She works with me as if I’m the only client [...]
“You can find no better partner in the current healthcare climate.”
“I have known Leslie for many years. She is a true leader and professional. Leslie has extensive knowledge of the health and wellness industry and can translate this knowledge into a successful business plan. You can find no better partner in the current healthcare climate.” – Cary Wing, EdD, NCPAD, Fitmarc
“My number one go-to person for business consultations.”
“Leslie is my number one go-to person for business consultations. From strategy consideration to new product development to conversations about the evolving LOHAS community, Leslie’s pragmatic and logical thinking always adds incredible insight to the decision making process–which leads to a more effective and efficient implementation.” – Megan McDonough, Mindful Marketing
“A new student liked our website the best.”
I’ve had quite a few compliments on our new flyers and website changes. A recent new student said she chose our studio over others in the area simply because she liked our website the best as it was easy to navigate and told her exactly what she was looking for.” – Valerie Kiser, Sunrise Yoga Studio
“Instrumental in helping us deal with specific challenges.”
“We had worked with a local marketing agency that was very expensive, and I felt like their work looked good but didn’t really communicate to customers. Radial’s marketing campaigns and promotions look good and it also gets the marketing job done. For instance, their team developed a great flyer for our open house, and we [...]