Here in Dallas, a creative guy named Ed Pariso has put together a combination hot rod and bodybuilding and fitness show - and it's not small potatoes.
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We were working on this week's article on suggestion boxes when we came across two fabulous real-life examples.
There's an implicit agreement that exists between your business and your customers, clients or members. I'm not talking legal agreements here.
Remember high school? I bet at some point you either copied someone else's test answer or discovered that your neighbor had copied yours.
You know, in our line of work noticing good--and bad--customer service is really an occupational hazard. Finding examples of bad service is like shooting fish in a barrel--it's so easy it almost seems unfair.