Instead of clarifying consumer choices, many “hospital report cards” contain conflicting results and contradictory recommendations. Plus, many of the organizations who do the grading are profiting from their reports. Not only that, hospitals themselves are stuck trying to decipher the various reports and their methodology to determine whether or not they merit making internal improvements. Hanys’ Report On Report Cards also includes guiding principles for evaluation and urges that the reporting entities bring standardization to the process.
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Leslie Nolen, Radial's president, is the nationally-known expert on the art and science of selling health and wellness.